Ucommerce Technical Support & FAQ

TOUCH

Documentation
Ucommerce Next Gen

Documentation
Ucommerce Next Gen Ucommerce includes full API reference documentation to Ucommerce Next Gen.Read the Documentation

TOUCH

Documentation
Ucommerce Classic

Ucommerce includes full API reference documentation of Ucommerce Classic.

Read the Documentation

TOUCH

Contact Support

Contact Support Do you have a Ucommerce Support Pack? Get in touch with our Support team.Send an email

TOUCH

Release notes
Ucommerce Next Gen

See new features, bug fixes, and breaking changes to our product.

Have a look at the release notes

TOUCH

Release notes
Ucommerce Classic

See our new features, bug fixes and breaking chances to our product.

Have a look at the release notes

TOUCH

MIGRATION FROM UCOMMERCE CLASSIC TO NEXT GEN

Are you currently using Ucommerce V9 and considering an upgrade? Then go to our migration guide

Head to the FAQ

TOUCH

Academy

Ucommerce Academy is completely free for all.

Start training now

TOUCH

Knowledge Base

Find resources and guides on how to use the Ucommerce platform.

Explore now

TOUCH

Pricing

Pricing Our pricing is something as rare as transparent. You pay one price per server. No hidden transaction costs.Check it out here

Haven’t found what you’re looking for?

Frequently asked questions

When can I expect an answer on my email?

We’re covered by different SLAs depending on your Partnership or support level. However, we typically answer within a working day.

Where can I find the official documentation?

Ucommerce Next Gen Documentation is here.

Ucommerce Classic Documentation is here.

I HAVE QUESTIONS ABOUT MIGRATING FROM UCOMMERCE CLASSIC TO NEXT GEN?

For a comprehensive overview of the entire migration process, including step-by-step instructions, best practices, and troubleshooting tips, check out our detailed migration guide right here.

I don't have support but I need help as soon as possible - how do I proceed?

Please note that Ucommerce does not offer free support, so your request requires a fee.

However, you are always welcome to contact our Customer Success Team here.

I have a question about pricing or licensing?

If you have any questions about pricing, we have a page dedicated to that here.

You can also contact a sales representative here.

I am using Ucommerce version 9.0 and I’m about to go live – is there anything that I need to be aware of? Yes! We have discovered a bug that prevents you from going live with V9.0.

To go live, you need to upgrade to V9.1. Please do not hesitate to contact us if you have any questions or concerns at support@ucommerce.net.

What do I need Technical Account Manager support for? TAM is intended for the implementation process. Once a project is done and considered to be in maintenance "pay as you go" is recommended.

I have a lot of integrations written in Ucommerce Classic. Will these work in Ucommerce Next Gen? They will most likely not work, because Ucommerce Classic is written in .NET framework. If you have further questions reach out to support here.

SUPPORT

WE'RE HERE TO HELP

NEED ASSISTANCE?

Frequently asked questions

CURIOUS ABOUT UCOMMERCE NEXT GEN?