You might find what you're looking for and we update it frequently
This is our basic support offering, for quick fixes and minor issues.
We know that we are probably your last resort. Nobody calls support for fun. That is why we are here for you - we'll get you out of that rut and moving again.
We know Ucommerce like the back of our hand and we can help you with best practices, technical troubleshooting or all of your "can I really do this" questions. Because chances are - yes you can!
Don't be shy, send us an email at [email protected] and we'll get right to it!
Updated: January 31st, 2022
Welcome to Ucommerce! The best way to get started is to start working with the platform via a few options.
Firstly, we recommend you to follow a free training course.
Then, you can find and read the documentation that will help you with a smooth start!
If the first two options are not what you are looking for, do not hesitate to contact us via a phone call or e-mail, as we are always happy to assist in getting started
Click here and find the contacts.
We’re covered by different SLAs depending on your Partnership or support level. However, we typically answer within a day.
Please find them at Ucommerce Documentation.
We would like to help you out, therefore we advise you to get in touch with our Solutions Team as soon as possible.
Please note that Ucommerce does not offer free support, so your request requires a fee.
If you would like to contact our Solutions Team, click here to find their contact details.
Sure, please contact your local sales representative or [email protected]
Each request (email or online meeting) will require at least 30 minutes of time spent.
No, you need to have a paid Ucommerce License before you can access a Ucommerce Expert. You need to provide a valid license key when you contact us.
Yes, and no. There is a fair usage policy so that the plan cannot be abused. We will always let you know if we think you have reached the threshold and need to renew your agreement.
Our team shares expertise in Ucommerce only, therefore this is where we are able to help the most. If you think we could help, contact us and we will try to help you in the best way possible. However, we are unable to promise a solution to every inquiry.
You do not need a license to build your webshop. A license is needed once you go live or when you want to purchase a support agreement.
We recommend purchasing and deploying the license to your production site as early as possible to avoid problems or waiting for the license to arrive.
If you have any questions about pricing or licensing, please contact your local sales representative or [email protected]
Any license bought before October 1, 2018, has free Email Support. If the license had a Buddy assigned, the buddy is still available until go live.
Yes, we sometimes see that the wrong database is selected when installing Umbraco. Choose the SQL database and not SQL CE. With these tips, you will be good to go!
Read more here: system requirements.
Yes! We have discovered a bug that prevents you from going live with V9.0.
To go live, you need to upgrade to V9.1. Please do not hesitate to contact us if you have any questions or concerns at [email protected].