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We know that we are probably your last resort. Nobody calls support for fun. That is why we are here for you - we'll get you out of that rut and moving again.
We know Ucommerce like the back of our hand and we can help you with best practices, technical troubleshooting or all of your "can I really do this" questions. Because chances are - yes you can!
Don't be shy, send us an email at [email protected] and we'll get right to it!
This is our basic support offering, for quick fixes and minor issues.
Updated: March 31st, 2020
Welcome! Please visit https://academy.ucommerce.net. Doing a masterclass, which you’ll find under Training, is the best way to get started with Ucommerce.
Email support is mainly for technical troubleshooting. If you need guidance, advice, reviews or similar - call us at +45 61 79 99 97
Email Support is covered by the SLA, but we usually answer much quicker!
Ucommerce Experts typically answer emails on a daily basis and set up meetings as soon as possible.
Please visit https://docs.ucommerce.net
We really want to help you, so hurry up and contact your local sales representative or [email protected] – and we’ll get right on it.
Sure, please contact your local sales representative or [email protected]
The minimum time usage is half an hour to keep administration to a minimum and to get the most out of your time.
No, you need to have a paid Ucommerce License before you can access a Ucommerce Expert. You need to provide a valid license key when you contact us.
Yes, and no. There is a fair usage policy so that the plan cannot be abused. We will always let you know if we think you need another solution.
You pay us by the hour, so we can and will assist you in any way you need! But, we are only experts in Ucommerce with knowledge from prior cases and customers that we can share. If we don't feel confident, we will tell you that your question is outside our area of expertise.
You can build a test version of a Ucommerce solution if you do not have a license. However when that is said, you do need to purchase a license before you can go live, and depending on which one you choose, you will gain access to more functionality. We recommend that you purchase the license as early as possible to avoid potential problems that may occur.
If you have any questions about pricing or licensing, please contact your local sales representative or [email protected]
Any license bought before October 1, 2018, has free Email Support. If the license had a Buddy assigned, the buddy is still available until go live.
Yes, we sometimes see that the wrong database is selected when installing the CMS. Choose the SQL database, and not SQL CE, and you are good to go. Read more here: system requirements.
Yes! We found this annoying bug that prevents you from going live with V9.0. In order to go live, you need to upgrade to V9.1. Please do not hesitate to contact us if you have any questions or concerns: [email protected].