---
title: "Knowledge Base: Getting Started with the Customer Center App"
description: Explore our Customer Center app that simplifies CRM. Manage customer profiles, assign them to organizations, and view order history from the back office.
---

[Ucommerce News](https://ucommerce.net/news)

# [Knowledge Base: Getting Started with the Customer Center App](https://ucommerce.net/news/knowledgebase-getting-started-with-the-customer-center-app)

 Written by [Mads Bjernemose Nielsen](https://ucommerce.net/news/author/mads-bjernemose-nielsen) | January 2025

The standout addition for Ucommerce Next Gen is the brand-new *Customer Center app* in the back-office. It lets you to easily manage customer profiles, assigning customers to organizations, accessing order history and contact details., etc.

For quick navigation:

- [Customer Center overview](https://ucommerce.net/news/knowledgebase-getting-started-with-the-customer-center-app?hs_amp=true#customer-center-overview)
- [Customers section](https://ucommerce.net/news/knowledgebase-getting-started-with-the-customer-center-app?hs_amp=true#customers-section)
- [Organizations section](https://ucommerce.net/news/knowledgebase-getting-started-with-the-customer-center-app?hs_amp=true#organizations-section)

## **Customer Center overview**

When you open the Customer Center app, you get access to two main sections: Customers and Organizations.

From here, you can manage individual customer profiles and business accounts.

 

## **Customers section**

In previous versions, customer profiles created during the checkout flow were only accessible through code. Now, users can easily create, view, and update customer data directly in the back-office, simplifying CRM and data tracking.

Get an easy overview of a customer's key information, including all associated orders, email, and phone number(s).

- manage customer profiles created during the checkout process
- access order history, contact details, and other customer information
- update and edit customer data directly in the back-office 

## Organizations section

In the Organizations section, businesses (particularly b2b’s) can:

- create, view and manage customer accounts at an organizational level
- assign customers to specific organizations
- centralize relevant data for improved efficiency

Managing an organization means updating basic information as well as adding and removing customers, giving an easy overview of all the relevant information.

(A view of managing basic organizational and contact information)

 

(A view of managing orders and customer assignments)

**Upcoming**: In the 10.9.0 release, customer grouping will be introduced. You will be able to categorize customers based on criteria such as purchase history, enabling segmentation into tiers (e.g., based on order amounts in the past 12 months).

[View full post](https://ucommerce.net/news/knowledgebase-getting-started-with-the-customer-center-app)

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